Refund and Returns Policy

Introduction

KIWI IT SOLUTIONS CO LLC (“the Agency”) upholds a commitment to client satisfaction in the provision of app and website design and development services (“the Services”). This Return and Refund Policy specifies the terms under which refunds will be granted.

Eligibility for Refunds

Refunds for the Services provided by the Agency are authorized solely under the following conditions:

1. Non-commencement of Work: Clients who have made payment but have not received any work from the Agency within 30 days of the agreed-upon start date are entitled to a full refund.
2. Cancellation of Project: Clients who have made payment and cancel the project agreement within 14 days of the agreed-upon start date are eligible for a full refund.
3. Material Defect or Error: Clients who discover a significant defect or error in the completed website that the Agency is unable or unwilling to rectify are entitled to a refund for the services related to the defect.

Requesting a Refund

Clients may initiate a refund request by contacting the Agency through the following channels:

• Email: support@kiwiuae.com
• Phone: +971 526292631
• Address: 1703, VZ Business Center, Musalla Towers, Bur Dubai, Dubai, United Arab Emirates

The Agency will process eligible refunds within 14 days after a refund request is made.

Method of Refund

Refunds will be issued to the original method of payment unless otherwise agreed upon by the client and the Agency. For credit card payments, the refund will be sent to the card-issuing bank within the specified timeframe of the refund request.

Contact Us

For further details or inquiries about our Return and Refund Policy, please get in touch with us at:

• Email: support@kiwiuae.com
• Phone: +971 526292631
• Address: 1703, VZ Business Center, Musalla Towers, Bur Dubai, Dubai, United Arab Emirates

Your use of our Services constitutes your agreement to the terms of this Return and Refund Policy. The Agency reserves the right to amend this policy as deemed necessary, with all changes becoming immediately effective upon publication on our website.

Note: This policy does not extend to refunds for work that has been satisfactorily completed as per the service agreement and client specifications, except in the event of an identified and unresolved material defect or error as stated above.